Poolsy: Split & Pay
Delete Your Poolsy Account
Last updated: July 24, 2026
You can delete your Poolsy account either from inside the App or by request, without needing to reinstall the App.
Option 1: Delete in the App (Fastest)
Open Poolsy and sign in. Go to Account, tap Delete Account, and confirm.
Your account is deleted immediately.
Option 2: Request Deletion Without the App
If you no longer have the App installed, email renvoyapp@gmail.com from the email address associated with your account and ask us to delete it.
We will confirm your identity and complete the deletion within 30 days.
What Gets Deleted
- Your login credentials and authentication record, including your email, password hash, and Google or Apple sign-in link
- Your display name as a distinct, identifiable account
What Is Retained and Why
Poolsy is a shared-expense ledger. An expense you added is also relied on by the other members of your group to compute balances.
Deleting your account removes your personal identifiers, including your user ID link, from expenses, settlements, and group memberships you were part of.
It does not delete the shared group or expense records themselves. Amounts, dates, and group history remain for the other group members but are no longer linked to your account or personal identity. This prevents a deleted member's expense history from corrupting other members' balances.
Deleting a Specific Group
If you want a specific group deleted entirely, rather than only removing your own account link, contact us with the group name.
We will evaluate the request together with the group's other members.
Contact
Email: renvoyapp@gmail.com.